Privacy Policy
Introduction
This policy was updated on 16 June, 2021.
According to the 1988 Data Protection Act (DPA, Data Protection Act), privacy electronic communications (EU Directive) 2003 (SI 2003/2426) (privacy regulations) and the General Data Provisions Regulations (GDPR), your data controller is: Monster Clippers BV
Monster Clippers is committed to ensuring that the privacy of your information is always protected. This privacy policy explains how we collect information about you, how we use the information we collect and how you can instruct us, if you prefer to restrict the use of your information and procedures that we have developed to the privacy of your information.
By using our services (including ordering products, registering on our websites or downloading our app) you acknowledge that we can collect and use your information as described in this policy. Protecting your privacy is extremely important to us and we strive to be as clear as possible about how your information is used. If you have any questions about this or wish to withdraw your consent at any time, please contact us using the information in this section: Data protection and your privacy.
Please read this privacy policy carefully before you provide information to us. Some ways we use information are necessary for us to provide our services to you and others are only used with your permission.
Also read our cookie policy and our terms and conditions. If you have any questions, you can contact us by e-mail via [email protected] or by telephone on +31 (0) 88 88 000 80.
When changes are made to this privacy policy
If we change our privacy policy and / or procedures related to the information you have provided to us, we will post those changes on our website. This will ensure that you are aware of the current methods for collecting, using this data and under which circumstances we can make it public. Your continued use of our services (including our websites and app), after this privacy policy has been changed, is deemed to be your continued acceptance of the terms and conditions of this policy, as amended. We encourage you to add this page to your favorites and to review this privacy policy regularly.
Users of our services
By using our websites (including our mobile website and app) and by providing us with your information, you acknowledge that we may collect and use your information in accordance with this privacy policy. When you provide information to us through our websites by downloading and using our app, or when you contact us, you confirm that where you provide information on behalf of someone else you have permission to do so and that you have read the conditions of our privacy policy and agree with it.
Data protection and your privacy
Data security: Although the nature of the Internet is such that we can not guarantee the security of the information you provide to us via the Internet, we follow strict security procedures when storing and disclosing your information to prevent unauthorized access or loss of your information. Our security procedures mean that we can ask you for an identity document from time to time before we can discuss your account details or other questions.
Where we have given you (or where you have chosen) a password that gives you access to certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone (and where you have chosen a password) to create a strong password that can not be easily identified.
Monster Clippers and all third parties where your information is shared, take full responsibility to ensure that the most appropriate security measures are taken to protect your information.
Marketing: Where you have given Monster Clippers your consent, Monster Clippers will use your information for some marketing purposes to contact you regularly about offers, news and competitions that we think you may be interested in.
Data storage: Monster Clippers saves your information and uses it for a certain period of time. Monster Clippers will no longer use your data after 10 years for marketing purposes from the time of the last interaction (eg the last brochure or the last e-mail activity, etc.) or from the moment you request the Monster Clippers to stop use of your information for marketing purposes, whichever occurs earlier. At this point your information is then minimized and used only for analysis.
Recorded phone calls or voicemails will be deleted by default after 30 days unless we have a legal obligation to keep a conversation longer.
We do not store camera images of our stores for more than 4 weeks. Unless we see something suspicious that we have to further investigate whether the images should be kept longer because of another legal obligation.
We keep data that we use to prevent fraud as long as necessary.
Data profiling: Data profiling is used to continuously improve the quality of Monster Clippers products, services, communications, etc. Monster Clippers uses your information to collect statistics or informative summaries on topics such as (but not limited to) customer behavior, ordering patterns and trends, etc. Monster Clippers can make automated decisions based on findings, for example sending marketing emails with content related to a previous purchase or that other similar customers have purchased.
Your right to delete or correct your information or objection to the use of your information: You always have full control over how we use your information. If you have given permission to use your information for the purposes set out in this privacy policy (for example, by asking us to save your e-mail address to receive a newsletter), you can withdraw your consent at any time by contacting us via +31 (0) 88 88 000 80 or send an e-mail to [email protected]. If you ask us to stop marketing communication, please note that it may take several days (but not more than a month) before our systems have been updated.
You always have the right to see what information is kept about you. If you want to know what information we hold about you, a so-called Subject Access Request, or want to update or correct your information, please send an e-mail to [email protected]. There are no costs associated with a separate access request, but Monster Clippers can request a small fee for multiple copies. You will be asked for an I.D. proof. All requests will be met within one month.
Please note: if you opt out of promotional contacts, you will still receive essential phone calls and e-mails that specifically relate to an order you have placed with us.
Legitimate interests: If you place an order with us or register, we believe that we can show that we have a legitimate interest in the use of your information for certain marketing purposes, but the choice is always up to you. If you want to receive messages from us, please indicate in particular that you give us permission to send you such information and marketing material / communication by signing up for our newsletter.
The right to lodge a complaint: You always have control over your information and Monster Clippers will always strive to achieve the highest standards for collecting, using and sharing your information. If you believe that Monster Clippers has not processed your information as set forth in this privacy policy or in any other related statements, you have the right to file a complaint with the privacy authority.
What information do we collect and how do we use it?
We collect information from you:
• If you navigate on the website, look for the price, and / or other related products and services from us
• If you subscribe to our e-mail newsletter or brochures
• If you download our app or make contact via our social media pages (eg Twitter or Facebook)
• If you contact our customer service or our sales team; or
• You respond to a survey or take part in a competition (via our websites, an app or via social media)
We will need to know some information about you, such as your name, e-mail address, telephone number (mobile or fixed line) and details about your payment card. If you contact us or submit an application, we will keep a register here that may contain some of your details, depending on how you contacted us.
We use the information you provide us with:
• To offer you a high-quality service
• To improve our services to you and to adapt our products and services to your needs
• To get to know our customers better, as well as the type of customer that uses our services, including the use of third parties for data comparison or data profiling to help us identify similar customers as you
• To identify suitable partners whose offers we can offer for you as a customer of Monster Clippers (if you have agreed to this)
• To contact you about Monster Clippers products and services that we think you may be interested in.
We may collect more or less information from you, depending on the source from which we collect it and which services you use. We also passively collect data via cookies, log files and other similar technologies. More details about the types of information we collect are set out below and details of our passive collection of information can be found in our cookie policy.
Gather information through your use of our website or apps
If you use our website or apps, information may be collected passively by us through our use of cookies, web beacons, log files and other technologies. This allows us to provide more useful information, services, tools and advertisements. Please refer to our cookie policy for more information on how we use cookies and how to adjust your cookie settings. Please note that if you reject our cookies or every time a cookie is sent to request a notification, this may affect the ease of use of our websites.
In particular, we can collect the following:
• information about your visits to our websites (including, but not limited to, traffic data, location and time data (which you have agreed to), weblogs and other communication data) and the pages you visit.
• information about your computer, including where available your IP address, operating system and browser type. These are statistics about the browser actions and patterns of the users and does not identify a person.
We can use this information to:
• ensure that the content of our websites is presented in the most effective way for you and for your computer.
• assistance with diagnosing problems with our servers and managing our websites.
• keep you informed of any changes on our websites.
The information we store in cookies is encrypted and limited, so that only we (and our reliable third parties) have access to this information.
Share information with third parties
We may have to pass on some of this information to a third party, such as delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. The following describes where Monster Clippers shares your information. A complete list of individual companies is available on request.
These third parties include:
• Payment Partners: your information is shared to process payments for your order. Our payment partner uses Internet standard encryption technology, Secure Socket Layer (SSL), which encrypts your credit card and bank card details before it is sent.
• Marketing database partners: your information is shared with our marketing database partners to facilitate communications such as emails and marketing communications (if you have consented to this) as well as managing email suppression lists
• Delivery partners: your information is shared with a postpartner to, for example, carry out brochure campaigns (where you have given permission to receive brochures). Your information is also shared to send your packages to you.
• Technical infrastructure: your information can be stored on third-party hardware, for example a supplier of a server room that is used in the management of webshop, accounting program or a website / marketing analysis company for analysis or providing a web chat service.
• Where there is a duty: If we are obliged to release or share personal data in order to comply with a legal obligation and / or to maintain or apply other agreements between you and us (eg collection agencies).
• Legal requirements: Where we are obliged or permitted to do so by law, court order, search warrant or the like offered by law enforcement officials or government employees to Monster Clippers.
These companies are all based in the European Union, except for our marketing services providers who store your information in the European Union and the United States of America.
If our company is sold or integrated with another company, your information may be disclosed to our advisers and potential buyers' advisers and passed on to the new owners of the company.
We may provide aggregate statistics about you and our other customers, orders, data patterns and related website information to reputable external suppliers, but these statistics will be completely anonymous and contain none of your data.
By using these websites, you agree that the information is passed on to those organizations.
Payments by third parties
When you make a payment through iDEAL, Mastercard, Bancontact or an equivalent payment solution, you understand and agree by clicking on the button that: (i) leaves the Monster Clippers website and is directed to their payment platform (ii ) any information you enter is subject to their own privacy policy (iii) your information may be processed and stored outside the European Union and (iii) they are responsible for all processing of your information.
Your account
When you place an order, an account is automatically created for you. As part of this process we need your name, e-mail address and we can ask you for other information, such as your date of birth, for example to update your personal data or to make purchases online in the future. Your name and password are required to log in securely at Monster Clippers.
This information is also used to identify you when you visit our websites, including to log in to your account.
Links to external websites
Our websites can link to a number of external websites, for example Facebook. If you click on any of these links, you acknowledge that your access to such websites will be subject to the general terms and conditions and the privacy policy of these web sites.
Monster Clippers has no control over how your information is used by these websites, where it is stored and as such any action you have in relation to alleged misuse of such information must relate to the owners of the website concerned. You acknowledge that the same information can be provided by you to both the website and the Monster Clippers, but only if this is specifically provided to the Monster Clippers, this is subject to this privacy policy. Check the relevant terms and conditions and the privacy policy for the use of such websites.
Targeted advertising
We believe that advertising is more interesting for you when it is relevant to you. That's why we can adjust the ads you see based on:
• the information that you voluntarily provide to us;
Geographic location information (where you have given us permission to do this), which we can determine via your IP address, from your mobile device or in other ways;
• information we receive from third parties; or
• your visits to our websites or your use of our services (usually referred to as "Behavioral Advertising").
Advertisers or third parties using our websites may also engage in targeted advertising, use cookies and web beacons in the manner described above. We have no control over the use by these advertisers or other parties of cookies or web beacons or what they do with the information they collect.
You can limit the way we adjust advertising by objecting to the cookies that we or third parties wish to place on your browser or delete the cookies that we or third parties have placed on your browser. See the cookie policy for more information.
After you have exercised your right to object or refuse the use of cookies, you may still see advertisements, but the ads may not be as relevant to your interests. If you change your computer, change your browser or delete certain cookies, you must renew your preferences.
If you would like more information about this practice and want to know your choices, please consult our cookie policy or contact us at [email protected] or call +31 (0) 88 88 000 80.
Cookie policy
Introduction
Please read this cookie policy carefully so that you know how we use cookies and what we do with this information. This cookie policy applies to our website and our mobile website (collectively "website"). By using our website, you agree to the terms and conditions of this cookie policy. We can update this cookie policy regularly, so we recommend that you visit it from time to time to read it again.
Cookie permission
The cookie settings of the Monster Clippers website are programmed to allow all cookies. This helps us to offer you the best experience and enables us to improve the functionality of our website. If you continue browsing the website without changing these settings, you agree that all cookies are provided to you. However, you always have control and can change your cookie settings at any time by adjusting your browser settings. Please note, however, that if you refuse cookies, some of the functionality of our website will be lost and we can not guarantee how our website will perform for you.
What is a cookie?
A cookie is a small file containing information that has been transferred to your browser and / or the hard drive of your computer.
Our websites use cookies to distinguish you from other users of our website. This helps us to offer you a more suitable experience when you visit our website and enables us to improve the functionality of our website. We also use cookies to make the content of our website more relevant and useful for subsequent visits, for example by remembering which page or accommodation page you last visited or what you were looking for.
You can adjust your browser settings on your computer to always refuse cookies. If you have not already done so, our website will issue cookies as soon as you visit us. Users should note that if you refuse cookies, some of the functionality of our website is lost and we can not guarantee how our website will perform for you. You can find more general information about cookies at www.allaboutcookies.org.
Different types of cookies
The cookies used by Monster Clippers consist of four categories. The categories are: strictly necessary, performance, functionality and targeting.
Please note that third parties (including, for example, advertising networks and external service providers, such as web-traffic analysis services) may also use additional cookies, which we have no control over. These cookies are likely to be analytical, performance or targeting cookies.
Strictly necessary cookies
Strictly necessary cookies allow you to move around the website and use essential functions. Without these cookies, services that you have requested, such as saving favorites, can not be provided. These cookies do not collect information about you that could be used for marketing or to remember where you were on the internet.
We use these strictly necessary cookies to:
• remember things like information you've entered on our site when navigating to different pages in a single web browser session
• remember the products you ordered when you entered the payment page
• identify you as logged in in My Account (if applicable)
• Strictly necessary cookies are essential for the performance of the website and can not be disabled. However, if you prevent these cookies (or some of them) from your browser settings, we can not guarantee your security or predict how your website will perform during your visit.
Performance Cookies
We collect information about how you use our website using performance cookies. These cookies do not collect information that you could identify - all information collected is anonymous and is only used to help us improve how our website works and to understand what content our users are interested in. These cookies do not collect information about you that could be used for marketing or targeted advertising for you on another website.
We use performance cookies to:
• gather information about how our website is used
• measure the effectiveness of our advertisements
• monitor errors that you experience during your visit and improve our website
• Some performance cookies are managed for us by third parties, but we do not allow the third party to use cookies for purposes other than those stated.
Functionality cookies are used to provide services or to remember institutions to improve your visit. They help us to offer improved, more personalized functions. For example, we use a functionality cookie to use social plug-ins on our website (eg Facebook and Twitter).
Cookies defined as functionality cookies will not be used to focus on ads on other websites.
You can check whether these functionality cookies are being used by changing your browser settings. However, if you choose to prevent these cookies, we can not guarantee or predict how our website will perform during your visit.
Targeting cookies
These cookies are used to deliver advertisements that are more relevant to you and they collect information about your browsing habits. Targeting cookies are linked to services provided by third parties, such as 'like' and 'share' buttons on Facebook as well as other advertisements. We use targeting cookies to send third-party information about your visit so that they can make their ads more relevant to you when you visit their websites.
You can check whether these targeting cookies are being used by updating your browser settings. These cookies are managed by third parties and you may also need to use the tools of the third parties to prevent these cookies.
Delete or disable cookies
You can of course also disable our cookies and JavaScript. Keep in mind that our websites do not work optimally. How you can disable or delete cookies is explained here:
